FAQ

Making a Booking

Ariana Social Community does not charge a booking fee to make you a booking. You will be required to pay a deposit to complete your booking with us. This deposit is refundable at the end of the tenancy.

On all 43 and 51 week bookings, we ask that all residents pay a £500 deposit which is used to secure your tenancy. This will be need to be paid at the time of booking your room with us. This deposit will be secured in the government backed TDS Scheme, safe and sound. At the end of your tenancy, your deposit will be refunded to you.

We offer all international students the option to pay in either 1 or 2 instalments, depending on tenancy length.

Yes you are entitled to cancel your booking but we will need you to provide proof for this.

You will receive a copy of your tenancy agreement at the time of booking. This tenancy will need to be signed by yourself and your guarantor.

It is possible but it depends on availability. We would advise you to check with the accommodation team at the building before you make any arrangements.

Some studios are suitable for double occupancy. Please check with the site team to confirm prior to booking. If you are taking a double occupancy, then both of you must be full-time students in a UK educational Institution.

There are several parts to Ariana Social Community’s cancellation policy. Please read it carefully to ensure you understand

  1. Unless you have already collected the keys to the accommodation, you (the Tenant) may cancel your booking by writing or sending an e-mail to us at enquiry@ascommunity.com, at any time during the 14 days after we send you an e-mail confirming your booking is complete (the “14 Day Cooling-Off Period”). If you do that, we will make no charge and will return your Security Deposit to you. Please note that we can only process requests to cancel your booking from you, the Tenant.
  2. Before 01 August 2018 (provided the 14 Day Cooling-Off-Period has expired) you may cancel your booking by writing or sending an email to us at enquiry@ascommunity.com, but we will retain your Security Deposit.
  3. On or after 01 August 2018, unless you are still within the 14 Day Cooling-Off Period and have not collected the keys to your accommodation, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room or you enter into a New Tenancy with ASC which supersedes the previous agreement. If a replacement Tenant is found for your Room, we will release you from your Tenancy Agreement from the start date of the replacement Tenant’s new Tenancy Agreement. If you have occupied the Room prior to this, you will be charged £100.00 to cover our costs of preparing the Room for the replacement Tenant. If no replacement Tenant is found for your Room we will retain your Security Deposit until all amounts due under your Tenancy Agreement have been paid.
  4. No Place No Pay – prospective 1st year undergraduate students

If you are a prospective first year undergraduate student and your offer of a place at your first choice University / Higher Education Institution is withdrawn by the University / Higher Education Institution as a result of you not achieving their required entry grades, you may be eligible to be released from this agreement.

You may also be eligible to be released from this agreement if you are a prospective first year undergraduate student and you choose to go to a different University because you have exceeded your expected grades.

To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:

  • a written rejection letter from your chosen university /college or UCAS or a screen shot of your UCAS status which confirms that the required results were not achieved and the date that this rejection was confirmed; or
  • a copy of the proof of acceptance of your new university by UCAS adjustment and the date that acceptation was confirmed. 
These document(s) must be received by us within 7 calendar days from the date your results are published and before 31 August 2018, 
Please email the documentation to enquiry@ascommunity.com. On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your agreement and refund your deposit in full.

FuturePay is a recurring automatic payment service, like a traditional standing order or direct debit, but processed over the internet. Future pay, differs as it is a payment taken from your credit or debit card, rather than your bank account details. Once you have set up a FuturePay agreement using our online card merchant, Worldpay, your instalments will be taken automatically from the card details you provided on the agreed payment schedule dates. You can find further information at www.worldpay.com

Preparing for Arrival

You can pay your rent by logging into our student portal, using the log in button located at the top of the screen. Once logged in, you will be able to make a payment using the financial tab.

Here you will be able to pay with a debit or credit card, set up and change your FuturePay details and check your account statement.

In rare cases, where you are unable to make payments via debit or credit cards, you may be able to pay by bank transfer. If you require this option, please speak to a member of the onsite team for details on this.

Ariana Social Community does not charge a booking fee to make you a booking. You will be required to pay a deposit to complete your booking with us. This deposit is refundable at the end of the tenancy.

All gas and electric usage is included in the weekly rent so you don’t have to worry about it.

Contents insurance is included in your weekly rent through a third-party insurance company called Endsleigh. We want to ensure that all your valuables are protected and have a policy in place for your general belongings up to specified values within the building. This now includes your laptop. However, please check the policy to ensure that you are covered, especially if you have items of significant values. Visit https://www.endsleigh.co.uk/personal/home-insurance/your-student-cover/?HHRef=HH1594 to:

  • Check your level of cover
  • Review key exclusions and limitations
  • Check your policy excess
  • Learn how to make a claim
  • Extend and personalise your cover to protect laptops, phones and other valuables

On the start date of your tenancy agreement, you will be able to collect your keys from the reception of your accommodation which will be ready and waiting for you. When checking in, you will need to complete a couple of forms and undertake a quick building orientation.

Unfortunately no. We are unable to give your keys to anyone else, as the tenancy holder it’s important to ensure that the right person receives the keys and gets an induction into the building.

Yes, all of our rooms are cleaned professionally before you move in.

You will need to provide all your own crockery, kitchen equipment and bedding. If you want to pre-order something, we have teamed up with UniKitOut who provide bespoke arrival packs. Visit https://www.unikitout.com/ and select Ariana Social Community to order yours.

All of our accommodation is fully furnished and dependant on the type of room booked, will determine what’s included. Check out the individual property page on our website for full details.

You can use small appliances such as rice cookers/steam cookers in your room but please be aware that they need to have a fused plug and be British Standard compliant. By bringing them into the property, you are solely responsible for any risk associated with them. If you have any concerns, questions or to check, please speak to the onsite team. Please also check your travel adaptors, it’s really imported that they are fused and meet BS Standards.

We want you to feel safe and secure in our buildings. To make sure that you are, we have onsite security, CCTV cameras and door entry systems. If you have any concerns, come and speak to a member of the team.

We want our community to suit you. We don’t force you to come to parties but we welcome you to come to our events over the year and if you have suggestions for us – even better!

Living at Ariana Social Community

Your tenancy runs from the start date to the end date, during this time the room is yours and you do not need vacate at any point during this time.

All residents of the building must be students. Full Time students are exempt for council tax. you are considered to be a full time student if:

  • you are studying at a school, college or university in the EU which is solely or mainly for the purpose of providing further or higher education
  • your course lasts for at least one academic year. In the case of an educational establishment which does not have academic years, for a least one calendar year
  • your course requires attendance for at least 24 weeks in each year
  • you are required to study, receive tuition or undertake work experience for at least 21 hours per week on average

Students who aren’t able to provide a valid certificate to the council are liable to pay their own council tax. Speak to your Reception Team for more information.

If you are having problems paying your rent, or concerns that you may not be able to pay your next instalment, please speak to the onsite team at your earliest convenience. As soon as we know about it, we will look for a way to help you.

Candles are prohibited in the premise along with hookah/shisha pipes and anything that requires lighting with a naked flame. This is to ensure that safety of everyone in the building.

Unfortunately pets are not allowed within our building.

Smoking is prohibited within our accommodation however there is a designated smoking area outside the building.

Your room is your home and we want you to be able to have your friends and family over. The only thing we ask is that you let our site team know. We expect all our residents to be considerate of their fellow residents and treat them with consideration. You are responsible for anyone staying with you and will be held liable for any damage or problems they cause.

We have an onsite refuse area for you to place all your refuse and recycling. This area will be included in your building orientation when you check in. In this area you will find bins for general waste and recycling.

You are responsible for cleaning your own room, bathroom and kitchens. We do have an onsite team who are responsible for the cleaning and upkeep of the communal areas including the common room, reception, courtyard, laundry rooms and the corridors.

If you have any maintenance issues to report, you can do this a number of ways, either at the reception in your building, via email at enquiry@ascommunity.com or over the phone on 0333 552 2070. If we don’t know about a problem, we can’t fix it.

Our reception office hours are between 12pm – 8pm, Monday to Friday and we have an out-of-office hours team available should you need assistance outside of these hours for lock outs and security concerns.

We offer summer stays. Please check with the accommodation team for further information.

On all 43 and 51 week bookings, we ask that all residents pay a £500 deposit which is used to secure your tenancy. This will be need to be paid at the time of booking your room with us. This deposit will be secured in the government backed TDS Scheme, safe and sound. At the end of your tenancy, your deposit will be refunded to you.

At present, all payments need to be made by bank transfer into the Ariana Social Community bank account. Instructions on payment dates and the account details can be found in your tenancy agreement. In the future, Ariana Social Community will be able to take debit/credit card payments through our student portal which is coming soon.

We offer all international students the option to pay in either 1 or 2 instalments, depending on tenancy length.

The ‘legally binding’ nature of the assured shorthold tenancy agreement means that by law, you are contractually bound pay your rent until the end of the ‘fixed term’ and cannot be released before this date. Should you wish to leave before the end of the period stated in the agreement, put it in writing for us, and we’ll let you know what options are available to you.

Yes you are entitled to cancel your booking but we will need you to provide proof for this.

Your deposit will be returned to you within 28 days after the end of your tenancy agreement. This will be done through the tenancy deposit protection scheme TDS. Please try to return your room to us at the end of your agreement is the condition you found it when you checked in, as any significant damage or cleaning charges could be deducted from your deposit.

You will receive a copy of your tenancy agreement at the time of booking. This tenancy will need to be signed by yourself and your guarantor.

It is possible but it depends on availability. We would advise you to check with the accommodation team at the building before you make any arrangements.

Some studios are suitable for double occupancy. Please check with the site team to confirm prior to booking. If you are taking a double occupancy, then both of you must be full-time students in a UK educational Institution.

Checking Out

There are a few things that need to be done before you leave.

  • You need to clean your room and dispose of your unwanted items. We do not want to charge you for the removal of refuse and for extra cleaning to be carried out after your departure.
  • You also need to update your address with your new details to ensure that you don’t miss any important letters once you have moved.
  • You need to collect your check out envelope from the Reception Team, which you need to fill in with your new details so that we can get your deposit back to you and keep you updated with any check out information.

You need to check out of your room by 10am on the end date of your tenancy. Please speak to the Reception Team at your property if you need to stay beyond this time. The team will do their best to accommodate your request. Unfortunately we cannot guarantee these requests.

The ‘legally binding’ nature of the assured shorthold tenancy agreement means that by law, you are contractually bound pay your rent until the end of the ‘fixed term’ and cannot be released before this date. Should you wish to leave before the end of the period stated in the agreement, put it in writing for us, and we’ll let you know what options are available to you.

If your leaving out of hours, and there is no one at reception, you can leave your keys in the check out envelope in the fast track check out box located in reception. Check with the Reception Team for the location.

Your deposit will be returned to you within 28 days after the end of your tenancy agreement. This will be done through the tenancy deposit protection scheme TDS. Please try to return your room to us at the end of your agreement is the condition you found it when you checked in, as any significant damage or cleaning charges could be deducted from your deposit.

You should leave your room as clean and tidy as possible. Make sure you remove all your belongings, and ensure that all rubbish is placed in designated refuse areas. We do not want to charge you for any extra heavy deep cleaning or refuse removal after your tenancy.

Yes we are happy to provide you a landlord references, speak to your Reception Team about this to see how they can help you.

When our specialist cleaners carry out deep cleaning of each room at the end of the tenancy, any valuable items or documentation will be passed to the Reception Team who will contact you to arrange the collection of this.